Our Goal: Your Peace of Mind
You work hard to ensure that your customers receive an exceptional support experience, so when you need an out-of-market servicing partner, you know how important it is to select a dealer that will provide that same level of care and attention. But how do you know if a dealer is up to the task? Simple. You see what their customers say. In surveys distributed by an independent third party, our customers report some of the highest levels of satisfaction for any business in any industry.
So next time you need an ITT partner in Central or South Texas, choose Knight Office Solutions and rest easy in knowing that your customers’ out-of-market devices are in good hands.
*2018 Net Promoter Score (NPS). NPS is an objective measure of customer satisfaction based on surveys distributed by an independent third party. NPS is trusted by organizations such as Nordstrom (79%), USAA (77%), and Costco (75%).
Our Service Area
Knight Office Solutions is proud to serve Central and South Texas.
Capitol Document Solutions
The Knight Difference
As your ITT servicing partner, our primary goal is to protect the relationships you’ve built with your customers. It’s a promise that each and every member of our team takes personally, from our frontline technicians to our back office support specialists—and it all starts with our commitment to service excellence. Choose Knight Office Solutions and give your Texas customers a best-in-market experience, with:
When your customers can’t print, they can’t work. That’s why Knight offers some of the fastest response times anywhere, and it’s the reason we stock an extensive on-hand inventory of commonly replaced parts. The end result: Your customers enjoy rapid issue resolution with minimal interruption to their critical workflows.
The average Knight Office Solutions technician receives 62.5 hours of training and continuing education each year. What does that mean for you? It means we’re equipped to handle your customers’ most difficult issues—and we have the hardware to prove it: Knight is proud to be a Ricoh Family Group Circle of Excellence service provider.
At Knight, we believe that happy employees make for happy customers, and we’re proud to have been recognized as one of San Antonio’s Top Workplaces for each of the past seven years. It really comes down to priorities: At Knight, we encourage a balanced life that prioritizes faith, family, health, and work.
Knight can help you keep an eye on your out-of-market devices by installing your preferred data collection agent on any machine we service.
Whether you run FM Audit, PrintFleet, or a manufacturer-specific tool, Knight’s experienced IT personnel can configure your customers’ equipment to provide the reporting you need to streamline your administrative operations.
How Can We Serve You?
Do you have a customer with locations in Austin, Corpus Christi, or San Antonio?
Contact us on the form below and a member of our ITT team will get in touch with you as soon as possible.