To our valued customers:
Knight Office Solutions is committed to your safety, and we strive to operate with the highest standards of cleanliness. Amid ongoing concerns about the Coronavirus (COVID-19), we have put into place a number of additional measures that will allow us to minimize interpersonal exposure while maintaining a high level of service to our customers.
Protecting You, Our Customer
Knight Office Solutions will continue to provide onsite repairs and maintenance until further notice, but you may observe some changes to your service experience during this time. Effective immediately, field service technicians will be taking precautionary steps to limit onsite interactions, and will sanitize your equipment at the time of service.
With that said, we are aware that many of our customers have implemented specific safety protocols in response to this development, and we will make every effort to comply with those measures. In order to avoid any delays in service, please let us know if you require additional sanitization, protective clothing, or further accommodations during this time.
Remote Service Options
As this situation continues to evolve, we strongly encourage customers to take advantage of our Quick Fix Videos and Service-by-Phone. Our customer service department can be reached Monday-Friday, 8 a.m.-5 p.m., at (210) 340-8909, or toll-free at (800) 330-8722.
Protecting Our Employees
Maintaining a healthy workforce is critical to ensuring that we are able to provide the high level of service that our customers deserve. To that end, we are communicating with our employees and encouraging them to take precautionary measures. Additionally, our IT department is prepared to ensure continuity of service in the event that an employee must work from home.
Uncertain situations can be unsettling, but we are confident in our preparedness and we remain committed to providing our customers with a second-to-none customer experience. Maintaining the safety of our customers and employees will remain our number one priority, and we appreciate your understanding during this time.
John Cheney, Mitch Huffman, and George Ross