Dear Valued Customer:
In order to provide you with a more seamless user experience, our customer portal will be taken offline for scheduled maintenance beginning on Thursday, April 28, with services expected to resume on Monday, May 2. During this time, you may order supplies, request service, and report your meters by calling our toll-free number at (800) 330-8722.
Please find market-specific availability information below:
- Austin: The portal will be taken offline at 5:00 p.m. on Thursday, April 28. Access will be restored by 8:00 a.m. on Monday, May 2.
- San Antonio/Corpus Christi: The portal will be taken offline at 12:00 p.m. on Friday, April 29. Access will be restored by 8:00 a.m. on Monday, May 2.
This post will be updated with additional details, as necessary. Thank you for your patience as we seek to improve your customer experience.