Printer service matters when work stops. The difference is measurable: how quickly someone responds, whether the problem is resolved without another interruption, and whether the equipment was right for the work in the first place.
Better printer service should be measured
Any provider can promise good service. The useful test comes after something goes wrong. Knight Office requests feedback after every service call, and CEO Juice Inc. collects and verifies the Net Promoter Score results. The measure follows your experience rather than the status of a closed ticket.
July 2026 NPS was 96.47. The 2026 YTD NPS was 94.86. From 623 responses, 95.99% were promoters. The comments show the work behind the scores: remote resolution, repairs beyond the original request, and coaching that helps prevent a repeat.
| Organization | NPS |
|---|---|
| Knight Office, 2026 YTD | 94.86 |
| Amazon | 83 |
| Apple | 61 |
| Average North American company | 30 |
Source: Knight Office Annual NPS Brochure, July 2026. Benchmark scores attributed to Satmetrix Systems.
The 95.99% promoter rate records advocacy, not completed repairs. Asking after every call keeps the team accountable to your outcome, not simply a closed ticket.
“Received a return phone call within five minutes of my initial call
to report the problem. … Everything was fixed within 10 minutes.”July 2026 customer feedback
Service should reduce the interruption
First-call effectiveness matters because another visit means another interruption. Remote support, technical knowledge, local parts, and follow-through help you return to work sooner. Knight Office builds those capabilities into its managed print services so that the people it serves are more productive.
Responsiveness cannot correct equipment that was wrong for the work from the start. As a dealer independent of any manufacturer, Knight Office begins with your volume, workflow, security, finishing, and service requirements. The recommendation follows the work, not a quota.
Knight Office supports businesses in San Antonio, Austin, Corpus Christi, Dallas–Fort Worth, Houston, and the Rio Grande Valley. Local account managers, customer service teams, and technicians keep ownership close to the people using the equipment. Someone close to the work owns what happens next.
When a provider does not hold that standard, one problem can become repeated explanations, another appointment, and more work left unfinished. You pay for it in delayed jobs, interrupted staff, and time spent managing the provider instead of your business.
Request a Print Environment Review
Knight Office can review your devices, service history, supplies, workflows, and contract terms to identify weak support, mismatched equipment, and hidden office printing costs.
Identify where your equipment and service plan need attention.